Privacy Policy
Effective Date: January 1, 2026
At Munnar.com, operated by Worldviewer Dot Com (India) Pvt Ltd, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our travel services.
Information We Collect
We collect information that helps us provide a personalized and efficient travel planning experience.
- Personal Identification Information: Name, email address, phone number, and physical address provided during inquiries or bookings.
- Travel Preferences: Dietary requirements, medical conditions (for trekking/safety), and room preferences.
- Technical Data: IP address, browser type, and device information collected via cookies to improve website performance.
- Payment Information: While we use secure third-party payment gateways, we may retain transaction IDs and billing details for accounting purposes. (We do not store full credit card numbers on our servers).
How We Use Your Information
We use the collected data strictly for the following purposes:
- Booking Fulfillment: To share necessary details with hotels, transporters, and forest departments (for Eravikulam/safari permits).
- Communication: To send booking confirmations, itinerary updates, and responses to your inquiries.
- Personalisation: To recommend attractions, such as the Neelakurinji bloom or boating schedules, based on your travel dates.
- Legal Compliance: To comply with Kerala Tourism Department accreditation requirements and tax regulations.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties for marketing purposes. We only share information with:
- Service Providers: Hotels, taxi operators (like KeralaTaxi.com), and activity coordinators essential to your trip.
- Government Authorities: When required by law (e.g., submitting guest details to the local police or forest department for permits).
Data Security
We implement robust technical and organizational measures to protect your data. This includes:
- SSL Encryption: To secure data transmission between your browser and our servers.
- Secure Servers: Data is stored in restricted environments monitored by the Worldviewer Dot Com India Pvt Ltd IT team.
Your Rights
Under the 2026 data protection guidelines, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update or fix inaccurate information.
- Erasure: Request the deletion of your data (subject to legal record-keeping requirements).
- Opt-Out: Unsubscribe from our newsletters or marketing communications at any time.
Cookies Policy
Munnar.com uses cookies to enhance user experience. Cookies help us understand which sections (like "Hidden Waterfalls" or "Tea Museum") are most popular, allowing us to improve our content. You can disable cookies in your browser settings, though some site features may not function correctly.
Third-Party Links
Our website contains links to other sites (e.g., Government of Kerala Tourism, airline sites). We are not responsible for the privacy practices of these external platforms.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law or our services. Any changes will be posted on this page with an updated "Effective Date."
Contact Our Data Protection Officer
If you have questions regarding your privacy, please contact us:
Privacy Officer Worldviewer Dot Com (India) Pvt. Ltd. II Floor, G 66, Panampilly Nagar, Cochin, Kerala - 682 036 Email: info@kerala.com